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Expanded Dispatch Supervisory Dispatcher

Position Description

Duties

  • Provides leadership and coordination in developing and implementing the expanded dispatch operation. Plans work objectives on a daily or project basis and makes adjustments to meet priorities. Adjusts shift lengths, staffing levels and work assignments based on changes to workload.
  • Works closely with Incident Management Team (IMT) establishing ordering positions/processes/demobilization.
  • Monitors workload of expanded organization making adjustments as needed.
  • Establishes work schedules of expanded organization.
  • Coordinates with local agency dispatch to maximize opportunities for training assignments.
  • Ensures adequate facilities are available for expanded organization.
  • Provides guidance and supervision to all functional areas in expanded organization.
    • Recognizes priorities and directs the processing of resource orders.
    • Identifies and evaluates stressful situations or problem areas and makes adjustments to correct the situation.
    • Ensures compliance with established dispatch protocols.
    • Provides training for subordinates as necessary.
    • Schedules and conducts briefings with Support Dispatchers and Supervisory Dispatcher to ensure complete information exchange.
    • Ensures coordination between functional areas within the expanded dispatch organization.
    • Reviews and signs time keeping documents.
  • Ensures compliance with established protocols.
  • Recognizes and directs priority of processing resource orders.
  • Initiates off-site emergency procedures according to emergency plans/guides (search and rescue, hazardous materials, overdue aircraft, medevac, etc.).
  • Establish relationships and exchange of information between expanded organization and other support organizations, Geographic Area Coordination Center (GACC).
  • Directs the processing of intelligence information (ICS 209).
  • Ensures reference guides/materials are available for section.
  • Coordinates demobilization of resources with IMT.
  • Provides for the disposition of all incident records/files.

Position Knowledge and/or Requirements

  • Interagency Aviation Management and Safety.
  • Satisfactory performance as a support dispatcher in at least four function areas (aircraft, crews, overhead, equipment, supplies, or intelligence).
  • Satisfactory position performance as an EDSP.

Last Modified / Reviewed:

NWCG Latest Announcements

The Incident Position Standards and Next Generation Position Task Book are now available for Status/Check-In Recorder (SCKN)

Date: August 27, 2024
Contact: Incident Planning Subcommittee 

NWCG is excited to announce that the NWCG Incident Position Standards for Status/Check-In Recorder, PMS 350-32, NWCG Position Task Book for Status/Check-In Recorder (SCKN), PMS 311-32, and Checking In Resources Customer Service Job Aid, J-111 are now available.

The Performance Support Package, which for SCKN includes the Incident Position Standards, Next Generation Position Task Book, and job aid were developed through the Incident Performance and Training Modernization (IPTM) effort. The Performance Support Package will support trainees, those qualified in the position, and evaluators.

References:

NWCG Status/Check-In Recorder Position Page

NWCG Incident Position Standards for Status/Check-In Recorder, PMS 350-32

NWCG Position Task Book for Status/Check-In Recorder (SCKN), PMS 311-32

Checking In Resources Customer Service Job Aid, J-111

The Next Generation Position Task Book and Incident Position Standards are now available for Safety Officer, Field (SOFF)

Date: July 26, 2024
Contact: Risk Management Committee 

NWCG is excited to announce that the NWCG Incident Position Standards for Safety Officer, Field, PMS 350-81 and NWCG Position Task Book for Safety Officer, Field (SOFF), PMS 311-81 are now available.

The Safety Officer, Field (SOFF) is responsible for monitoring operations on an incident from a risk management perspective to provide for the welfare of incident resources and the public. The new Incident Position Standards and Next Generation Position Task Book are developed through the Incident Performance and Training Modernization (IPTM) effort.

References:

NWCG Safety Officer, Field (SOFF) Position

NWCG Incident Position Standards for Safety Officer, Field, PMS 350-81

NWCG Position Task Book for Safety Officer, Field (SOFF), PMS 311-81

Updated NWCG Standards for Electronic Documentation (eDoc), PMS 277

Date: July 25, 2024
Contact: Incident Planning Subcommittee 

The Incident Planning Subcommittee has updated the NWCG Standards for Electronic Documentation (eDoc), PMS 277.

The NWCG Standards for Electronic Documentation (eDoc) establishes the standards for collection and retention of records on wildland fires. This July 2024 update will provide incident management teams the most current standards required to maintain incident records and submit them to host units at the close of an incident.

References:

NWCG Standards for Electronic Documentation (eDoc), PMS 277

eDoc Box Directory (zip file)

NWCG Off-Highway Vehicle Typing Standard Request for Comment

Date: July 24, 2024
Contact: Mobile Fire Equipment Subcommittee 

The Mobile Fire Equipment Subcommittee has released Equipment Bulletin 24-002 NWCG Off-Highway Vehicle (OHV) Typing Standard - Request for Comment. This bulletin outlines the proposed NWCG OHV typing standard, as well as the business need for establishing the standard. Comments on the proposed standard will be accepted through August 15th using the comment form linked below.

References:

ETC-EB-2024-02: NWCG Off-Highway Vehicle (OHV) Typing Standard - Request for Comment

NWCG Off-Highway Vehicle (OHV) Typing Standard Comment Form